Privacy Policy

1. Scope

This Privacy Policy applies to The Countertop Club LLC's website, customer portal, marketplace, planning tools, render tools, slab layout tools, fabricator portal, mobile apps, and any related services we operate or present (collectively, the "Services").

This includes current and future apps presented by TheCountertopClub.com, including CounterRender AI, CountertopClub AR, Counter AR.

It explains what information we collect, how we use it, when we share it, how long we keep it, and what choices you may have.

2. Information We Collect

We may collect contact information such as name, email address, phone number, billing and shipping details, account credentials, and company information.

We may collect project and order information such as slab selections, measurements, drawings, plans, render settings, job progress, quote requests, checkout records, payment-related metadata, and communications with us or participating fabricators.

We may collect files and media you provide, including photos, videos, plans, drawings, documents, and messages uploaded through the Services.

We may collect technical and usage information such as IP address, browser type, device identifiers, operating system, page visits, button clicks, approximate location inferred from IP, crash information, diagnostics, and log data.

If you use mobile apps, we may also process app permissions and device data needed for core features, such as camera access for photo capture, photo library access for uploads, or notifications if you opt in.

3. How We Use Information

We use information to provide and operate the Services, create and manage accounts, process purchases, support quote and fabrication workflows, deliver planning and rendering outputs, and respond to support requests.

We use information to improve product performance, reliability, fraud prevention, analytics, and feature quality, including improving marketplace search, planning tools, and app stability.

We may use your information to send transactional messages, service updates, estimate notices, order updates, security alerts, and administrative communications.

We may use limited information for marketing only where permitted by law. You may opt out of non-essential promotional emails.

4. How We Share Information

We may share information with service providers that help us operate the Services, such as hosting, storage, authentication, analytics, payments, communications, and support vendors.

We may share customer project information with participating fabricators, installers, suppliers, or logistics partners when needed to quote, fulfill, schedule, or support the requested work.

We may disclose information if required by law, legal process, to protect users, to investigate fraud or abuse, or in connection with a merger, sale, financing, or asset transfer.

We do not sell personal information for unrelated third-party advertising. If our practices change, we will update this policy before doing so.

5. App Permissions and Device Features

Our mobile apps may request access to the camera, photo library, files, notifications, or similar device features only when needed for a feature you choose to use.

You can manage app permissions through your device settings. Disabling certain permissions may limit some app features.

If a feature processes data entirely on your device and does not transmit it to our servers, that data may not be collected by us. If results or files are uploaded or synced, those uploaded results are covered by this policy.

6. Payments

Payments are processed through third-party providers. We do not store full payment card numbers on our own servers.

We may store payment-related records such as customer identifiers, order amounts, payment status, invoices, and transaction references needed for accounting, support, and dispute resolution.

7. Data Retention

We keep information for as long as reasonably necessary to operate the Services, fulfill transactions, maintain records, resolve disputes, enforce agreements, comply with legal obligations, and protect the platform.

Retention periods may vary by data type. Some project, transaction, and support records may be retained even after account closure when necessary for legal, accounting, fraud, safety, or operational reasons.

8. Your Choices and Requests

You may request access, correction, or deletion of your information by contacting us. We may need to verify your identity before acting on a request.

You may also request account closure, subject to records we must keep for legitimate business or legal purposes.

If you want to request deletion for website or app-related account data, contact us at [email protected].

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

10. Children

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided us information, contact us so we can investigate and take appropriate action.

11. International and Regional Rights

Depending on where you live, you may have specific privacy rights under applicable law, including rights to access, delete, correct, or limit certain processing. We will handle requests in accordance with applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we may post a notice in the Services or update the effective date above. Continued use after the revised policy is posted means the revised policy applies going forward.

13. Contact Us

The Countertop Club LLC

Email: [email protected]

Phone: 509-389-8592

If you are contacting us about privacy choices, access, correction, or deletion, include enough information for us to identify your account or project.